Diversity Matters

Organizations that work toward a truly diverse, inclusive, and accessible workplace improve talent retention, successfully recruit top talent, have highly engaged employees, and increase their productivity and overall bottom line. At TWG we offer organizations a wide range of courses covering diversity, equity, inclusion, and accessibility. TWG's experiential and evidence-based courses invite participants to explore ways to create inclusive spaces for all through the lens of cultural competence.

Our Classes

  • This training explores the importance of creating inclusive spaces by giving students a foundation of understanding in 2SLGBTQIA+ awareness. Jamie will start by covering key concepts including language and definitions, the difference between sexual orientation and gender and gender expression, and how to use inclusive language. Students will also be given a brief history of important dates and movements in the 2SLGBTQIA+ community and how this knowledge helps increase cultural competence in the workplace. Finally participants will put all of this together and discover new ways to build inclusive cultures at work.

  • A diverse talent pool exists when you start with an equitable and inclusive hiring process and your organization has a higher chance of attracting and retaining top talent. In this course, participants will learn tools and techniques for creating a more inclusive hiring process including a list of common pitfalls to avoid and a deeper understanding of how personal and systemic bias can influence hiring decisions and ways to structure hiring processes to mitigate the impact of bias. Jamie will challenge learners to reflect on their current sourcing, recruiting, and hiring practices to note how best to apply what they learn in this course in the future. Students will also spend time focusing on how to ensure diverse talent stays with the organization including assessing workplace culture, evaluating the current DEIA status of the organization, and tangible strategies that can be implemented immediately to assist in retaining top talent.

  • The Accessibility Awareness training will equip learners with the foundational knowledge and skills needed to foster a workplace that is inclusive of accessibility needs. Students will gain an understanding of inclusive language and actions when working with people with a disability including strategies for becoming an ally and promoting an inclusive workplace culture. Participants will be provided with tactics they can implement immediately and resources to further explore the topic of accessibility awareness in their organization.

  • Trauma-informed workplaces create a sense of belonging, connection, and safety through their attitudes, policies, and practices. As a result, organizations that are trauma-informed are more resilient and better able to achieve their goals. Beyond providing a livelihood, a healthy workplace can also build competence and help team members remain anchored in a shared purpose while providing lifelong connections, collaboration, and community opportunities. Bottom line? Improving work environments and systems with trauma-informed policies and practices can enhance safety, health, wellness, trust, and productivity, ultimately unleashing a positive ripple impact on team members’ families and communities.

  • The right policies alone cannot shift workplace culture. Employees must become part of the cause and that is where allyship comes in. Join Jamie in this engaging course where he will show learners the link between inclusion, equity, and allyship and detail the importance of allyship when building an inclusive workplace. Participants will begin by reviewing and expanding their vocabulary around DEIA and move from there to explore biases, stepping up as an ally, and actionable steps they can implement immediately as allies in the workplace.

  • Microaggressions are everyday statements or acts that communicate hostile, derogatory, or negative messages to others based upon some aspect of their identity. They are harmful to people and overall workplace health and culture. In this course, learners will be given a clear definition, including examples of microaggressions, also called subtle acts of exclusion. Participants will then explore ways to avoid causing a microaggression and what to do if they hear or see a subtle act of exclusion in the workplace. Everyone will be given the chance to practice interrupting microaggressions and how to rephrase some common ones to avoid harming others in the workplace. Collectively the class will also look at ways to support our colleagues if they are impacted by a microaggression including when and how this is best accomplished.

  • This course explores the Decade Model, the stages of value development, recruitment and retention issues related to generational diversity, and the requirements necessary for each generational group to reach their full potential in the workplace. Leadership skills, training, performance reviews, and mentoring are key elements necessary to understand this topic and will be explored thoroughly throughout this class. This highly interactive course uses each participant’s process of self-discovery to develop an enhanced understanding of how to optimize working with divergent generations.

  • Given our current social, and political environment, cultural competence is critical to achieving success in any organization. Cultural Competence is defined as a set of congruent behaviors, attitudes, and policies that come together as a system or among professionals and enable that system or those professionals to work effectively in cross-cultural situations. In this collective learning style course, participants will explore the four cognitive components necessary for developing cultural competence: (a) Awareness, (b) Attitude, (c) Knowledge, and (d) Skills. Interpersonal competence in cross-cultural situations is the key to creating environments that are safer and inclusive. Understanding the components of cultural competence leads to a stronger workplace culture.

  • In this course, participants will learn the five components of emotional intelligence while focusing on self-awareness and self-regulation. Because implicit and explicit bias is defined as the beliefs we have about others, both conscious and unconscious, we must have profound self-awareness and develop exceptional social skills in all workplace environments. Cognitive Behavioral Therapy is utilized to explain how emotional dysregulation can affect perception and, therefore, actions. Learners will leave this course with techniques they can use to identify their own biases and tools to assist them in mitigating those biases and their impact on others.

Looking for a training or workshop that is not listed above? We offer a variety of customized DEIA courses, workshops, training, and resources.

What Our Participants Are Saying

  • “Thank you, Jamie. Your thoughtfulness in seemingly every word and action you make is absolutely amazing and appreciated. This thoughtful and candid work you do, while challenging to accept for a few, is opening the eyes and hearts of the many. We all agree that our department benefited from your presence, and we look forward to your return.”

    Customer Service Manager

  • "Thank you so much for this course. My experience was outstanding. You are gifted at dealing with sensitive content and making it feel accessable and do-able. Your humour, warmth and ease with people made the time fly by and left me wanting even more. This course has content that people in all industries and all roles need, especially in the business world."

    Customer Service Supervisor

  • "My takeaway from this training is how each person is coming to the table with a history that will impact our interactions in some shape or form. My role is to do my best to try to see things from their perspective, be patient and use emotional intelligence to identify my own triggers so as not to negatively impact the relationship and the greater goal towards which we are working. It is also very important for me to remain vigilant in leading inclusion for marganilized people."

    Attorney, Laguna Beach

  • Mr. Wolf has a powerful facilitation style, particularly with sensitive content. He kept the session moving at a good pace and used gentle humor to keep people engaged and at ease. I was impressed with how he created space for people to ask questions. This is the third course I have taken with Mr. Wolf. His style invites us to participate and to feel included. I hightly recommend Mr. Wolf and his courses to any organization that is interested in learning more about cultural competency and DEIA. This is high impact content that will be useful in your professional toolbox."

    Kate Awai, CFO, Nanaimo, BC, Canada

  • “[Today, I learned that] the space that we intentionally create, by being empathetic, authentic and present, allows us to collectively create a harmonious environment for our colleagues and students.”

    Educator

  • Jamie is an amazing facilitator and instructor! I have attended several of his classes/workshops including cultural competency and 2SLGBTQIA+. He is dynamic and engaging in his instruction, using various teaching techniques including group activities, personal stories, and video examples to support diverse learners. Moreover, he approaches potentially sensitive topics from a trauma informed perspective, using empathy and humor to connect with participants. Thank you, Jamie, for all that you do and for being an amazing human who brings such positive, inclusive energy to your classroom, whether online or in person!"

    Dr. Lisa Poole, Professor, Vancouver, BC

  • “Jamie, as always, it was wonderful taking one of your courses [Cultural Competency]. I always walk away from your trainings feeling more knowledgeable and empowered. I truly appreciate you.”

    Quahari Bobo, Case Manager